V104 - Client Relations & Case Support Specialist - Remote Eligible

V104 - Client Relations & Case Support Specialist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

We are seeking a personable and professional individual to join our team as a Client Relations & Legal Support Coordinator. This role is vital in ensuring seamless communication with clients, supporting lead management, and assisting legal staff with administrative and case-related tasks. The ideal candidate will demonstrate strong customer service skills, excellent communication abilities, and a courteous, client-centered approach. Monthly compensation: 1,150 to 1,220 USD

Key Responsibilities:

• Answer incoming calls and provide professional, courteous assistance to clients and prospective leads.
• Conduct initial client screenings to assess service needs and eligibility.
• Follow up with potential leads and schedule appointments for consultations.
• Maintain and manage appointment calendars in coordination with legal staff.
• Contact clients to provide payment reminders and assist with billing-related inquiries.
• Support client consultations by providing interpretation services when needed.
• Draft basic correspondence and assist with document preparation.
• Collaborate with paralegals to support case management, including file organization and data entry.

Qualifications:

• Personable and professional demeanor with a strong commitment to client service.
• Excellent communication skills, both verbal and written.
• Courteous and respectful approach to client interactions.
• Proven ability to deliver high-quality customer service in a fast-paced environment.
• Bilingual proficiency (preferred, especially for interpretation tasks).
• Experience in administrative, legal support, or client-facing roles.
• Ability to manage sensitive information with discretion and professionalism.
• Proficiency in office software and scheduling tools (e.g., Microsoft Office, CRM systems).

Schedule: 8:30 – 5:30 EST Monday to Friday

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.