V104 - Client Intake Coordinator – Sales Focus - Remote Eligible

V104 - Client Intake Coordinator – Sales Focus

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: If you're someone who finds purpose in helping others and thrives in a fast-paced, people-first environment, then the Client Intake Coordinator – Sales Focus role is for you. As an Intake Specialist, you'll be the first point of contact for individuals seeking legal support, guiding them with empathy and clarity. Your ability to connect, listen, and lead will help families take the first step toward life-changing solutions. This is a role for someone who's driven by both heart and results, and who finds meaning in making a real difference every day.

Monthly Compensation: 1150 to 1220 USD

Responsibilities include, but are not limited to:

• Handle high volumes of inbound and outbound calls with professionalism and compassion
• Conduct needs assessments to understand client situations and match them with appropriate services
• Convert qualified leads into consultations using a consultative, trust-building approach
• Meet or exceed performance goals including conversion rates and call metrics
• Maintain accurate, timely notes in CRM systems
• Collaborate with teammates to improve client experience and sales strategy
• Navigate sensitive conversations with cultural awareness and discretion
• Engage customers with care and persistence

Key Skills:

• Consultative sales techniques
• Active listening and clear communication
• CRM proficiency (Salesforce, HubSpot, or similar)
• Time management and multitasking
• Phone-based customer service
• Empathetic and mission-driven
• Resilient and self-motivated
• Detail-oriented and organized
• Passionate about justice and dignity
• Culturally aware and compassionate

Requirements:

• Minimum 3 years of successful sales experience, preferably in service-based industries
• Fluent in English and Spanish (native or near-native fluency)
• Strong customer service and phone communication skills
• Availability for some evenings/weekends based on client demand
• Preferred experience in legal services, healthcare, insurance, or financial services
• Background in high-volume phone environments (e.g., call centers or client intake)

Software: CRM platforms such as Salesforce, HubSpot, or similar

Working Schedule: Flexible schedule with potential evening/weekend shifts based on client needs

Time zone: Arizona Time Zone (MST / PST depending on the time of year)

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now! Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.