V102 - Community Support Receptionist - Remote Eligible

V102 - Community Support Receptionist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: We are seeking a warm, organized, and personable Community Support Receptionist to be the welcoming first point of contact for clients, partners, and visitors. This role is critical to maintaining a friendly front office environment that reflects the organization's commitment to community support, responsive service, and excellence. Join a mission-driven company that plays a key role in funding public services across the U.S. Work in a supportive and efficient environment that values technology, community engagement, and client care, while supporting a team dedicated to broader social impact. Monthly Compensation: $1,015 to $1,100

Responsibilities include, but are not limited to:

• Answering phone calls, de-escalating anger, and providing basic information
• Transferring calls to appropriate departments and personnel
• Calling visitors or clients to provide updates about requests or appointments
• Front desk management: greeting visitors, directing inquiries, and handling incoming calls
• Supporting clients, property owners, attorneys, and government representatives with questions and resource navigation
• Administrative tasks: managing mail, scheduling appointments, maintaining office supplies, and internal communications
• Basic data entry and recordkeeping, updating client records in the internal system
• Navigating web platforms for form submissions and information requests

Key Skills, Traits, and Values:

• Excellent active listening and communication skills
• Customer service-oriented with a personable and professional demeanor
• Ability to handle "rough" callers with tact and empathy
• Critical thinking and proactive attitude
• Willingness to support the team and go above and beyond
• Honest, hardworking, and respectful
• Strong organizational skills and attention to detail
• Comfortable with web platforms, email, and office software
• Discretion and confidentiality with sensitive information

Requirements:

• 1–2 years supporting reception or administrative roles
• Experience in legal, financial, or government environments preferred
• Familiarity with CRM Birdeye and VOIP Elevate (a plus)
• Fluency in spoken and written English, professional tone
• Ability to multitask effectively in a fast-paced environment

Software:

• CRM: Birdeye
• VOIP: Elevate

Location & Timezone:

EST

Work Shift:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Languages:

English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.