V102 - Client Services Receptionist - Remote Eligible

V102- Client Services Receptionist

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary Step into a role where your voice and presence make a daily impact. As a bilingual receptionist, you'll be the first point of contact for clients, guiding conversations, scheduling meetings, and ensuring smooth communication across platforms. You'll thrive in a fast-paced environment where your professionalism, resilience, and proactive mindset help keep operations running seamlessly. If you enjoy solving problems, staying composed under pressure, and connecting with people, this is the role for you.

Monthly Compensation: 1,015 USD to 1,100 USD.

Responsibilities include, but are not limited to:

• Answer and manage calls, including WhatsApp and Facebook group inquiries
• Schedule meetings using Calendly and maintain calendar accuracy
• Follow up with clients regarding documents, payments, and meeting confirmations
• Communicate clearly and professionally with clients in both English and Spanish
• Support internal team coordination and client satisfaction

Key Skills, Traits and Values:

• Strong communication and interpersonal skills
• Proactive and independent work style
• Quick learner with agility under pressure
• Problem-solving mindset and ability to handle stressful situations
• Professional demeanor and attention to detail

Requirements:

• Bilingual fluency in English and Spanish
• Experience in client-facing roles or administrative support
• Ability to manage high call volumes and multitask effectively
• Comfortable handling over 45 daily calls
• Comfortable using digital tools for scheduling and communication

Software:

• Filevine and Vinesign (CMR)
• RingCentral (VOIP)
• WhatsApp (Internal Communication)
• Gmail (Email)
• Google Calendar and Calendly (Scheduling)

Working Schedule:

Monday to Friday, 9:00 AM to 5:00 PM EST

Timezone: Eastern Standard Time (EST), U.S.

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.

Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.