V101 - Intake And Legal Operations Assistant - Remote Eligible

V101 - Intake And Legal Operations Assistant

Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description:

Summary: Are you someone who thrives in a fast-paced, people-first environment? In this role, you'll be the first point of contact for potential clients, guiding them through their initial steps with care and professionalism. You'll play a key role in managing phone coverage, scheduling consultations, and supporting the team with calendar and administrative tasks. If you're proactive, reliable, and enjoy helping others while working collaboratively, this position will feel like home. Bilingual communication and a strong sense of ownership are essential to making a meaningful impact each day. Monthly Compensation: $1,060 USD to $1,150 USD.

Responsibilities include, but are not limited to:

• Answer inbound calls and provide excellent customer service
• Intake and qualify leads
• Schedule consultations and manage calendars
• Provide administrative support to the team
• Ensure consistent phone coverage throughout the workday

Key Skills, Traits and Values:

• Strong verbal communication and customer service orientation
• Bilingual fluency (required)
• Proactive and efficient work style
• Team-oriented mindset
• Reliable and responsible with a commitment to follow-through
• Ability to take ownership of tasks and outcomes
• Experience with Filevine is a plus

Requirements:

• 1 year prior experience in intake customer service, scheduling, or administrative support
• Bilingual proficiency
• Familiarity with personal injury (PI) and labor law practices preferred
• Ability to work independently
• Filevine experience preferred

Software:

• CRM: Required
• VOIP: RingCentral
• Other: Filevine

Working Schedule: Monday to Friday, 8:30 AM – 5:30 PM EST

Timezone: Eastern Standard Time (EST), U.S.

Work Shift: 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Languages: English, Spanish

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!

Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team. Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.