Account Manager - Remote Eligible

Account Manager

Job Duck is hiring a virtual Account Manager. We're not just another company – we're a team of driven individuals passionate about connecting businesses with top-tier international and home-based professionals. We're building something big here, aiming to be the largest recruitment and staffing firm in the United States for this specialized talent pool, and we're looking for someone who wants to be a part of that journey. Our culture is built on five core values that guide everything we do:

1. Attack the Day: We start each day prepared to conquer it. We focus on the one thing we can do today to make our work easier and propel the company forward.
2. Be Incredible: We strive for excellence in everything we do. We're organized, efficient, and never settle for mediocrity. We go the extra mile, providing exceptional value at every turn.
3. Complete the Job: We're doers. We get things done, even when it's tough. We make the extra effort, leveraging our experience, knowledge, skills, and resources to overcome any challenge.
4. Dream Big: We have ambitious goals and we're not afraid to chase them. We embrace change and are passionate about growth, both personally and as a company. We operate as the company we aspire to be, always striving for more.
5. Excuse-Free Attitude: Excuses have no place here. We believe in accountability and ownership. We own our mistakes and focus on finding solutions, not making excuses.

This isn't just a job; it's an opportunity to join a dynamic team that's making an impact.

The Account Manager will serve as the primary point of contact for clients, ensuring clear communication and exceptional satisfaction on all fronts. They will promptly address inquiries, resolve issues, and foster strong, long-term relationships. In collaboration with internal teams, they will identify opportunities to enhance the overall experience and drive additional revenue.

Duties and responsibilities will include, but are not limited to the following:

• Establishing client relations and maintaining rapport.
• Customer and project retention.
• Hosting and leading launch sessions with clients.
• Leading first-week follow-up with clients and staffers.
• Cadenced client happiness checkups.
• Leading discovery calls.
• Identifying opportunities for our clients to add additional company services and staff aligned with the fast-track model and 7 positions.
• Proactively cultivating client referrals.
• Participate in client meetings.
• Provide hypercare (proactive support/check-ins) to clients and staffers.
• When assigned by support agents, provide ancillary support to staffers.
• Contributing to rocks and other projects to meet company and departmental goals.
• Attend 1:1 meeting with team leader.

To be considered for this opportunity, you should have the following:

• At least 1 year of experience in customer service, client relations, or any related role.
• Familiarity with MS Office, Zoom, and Zendesk.
• Excellent communication and interpersonal skills.
• Excellent verbal and written English communication skills.
• Problem-solving abilities and a customer-centric mindset.
• Patience and empathy in dealing with customer issues.
• Strong organizational skills and attention to detail.
• Ability to adapt and thrive in a fast-paced environment.
• Familiarity with customer relationship management (CRM) tools.
• Good telephone communication etiquette and a high level of professionalism.
• Although sales experience is preferred, it is not required, as the candidate will be trained.

Educational background: No preferences.

Key skills:

• Empathetic yet assertive communication style.
• Tech-savvy.
• Proactive.
• A team player.
• Active listener and customer-focused.
• Adept at prioritizing, scheduling, and multitasking.
• Adaptable to change.
• Ambitious.
• Goal-driven.

Every great person deserves a great job. Therefore, choose to apply now! Keep tabs on your email and WhatsApp to get the next steps. Make sure to review your spam folder. Our application process has multiple stages; applying here is just the first step. Every candidate has to pass each step in our application process to become part of our team. Please note that this is a home-based position.