Service Representative

Technical Service Representative – Paper Division, Central Maine US

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business.

DuBois Chemicals is a rapidly growing company that provides innovative specialty chemical solutions to numerous industries across the globe. DuBois' Paper Chemicals Division supports customers in the pulp, packaging, paper, and tissue Industry. DuBois is seeking a technical service representative to support specific customers in central Maine.

DuBois is a service-oriented company, and the successful candidate will support customer needs and provide value-added technical service. Experience or training in the paper industry is highly desirable. As a Technical Service Representative, you will work at several paper mill sites in collaboration with DuBois sales and Technical Specialists.

Responsibilities:

• Provide daily on-site service for DuBois' specialty chemical applications at key customers.
• Gain a comprehensive understanding of the customer's manufacturing process and the ability to troubleshoot and offer technical advice.
• Ensure DuBois' chemical feed and control systems are operational and well-maintained
• Monitor, trend, and report key process variables related to DuBois applications.
• Support new application trials by monitoring critical process parameters, conducting lab studies, and analyzing data.
• Manage DuBois product inventory levels at customer sites
• Provide service reports, trial updates, and other customer-supporting documentation.

Minimum position qualifications:

• Pulp and paper industry experience or training is preferred.
• The candidate should have an aptitude for understanding mechanic and electrical systems to troubleshoot and maintain chemical feed and control systems.
• Experience or ability to learn lab test procedures to validate product performance.
• Excellent oral and written communication skills
• Ability to work independently with minimal supervision and strong time management skills.
• Ability to travel up to 70% on weekdays, including some overnight travel.
• Candidates should ideally reside in central Maine area.

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.