Supervisor - Entry Operations - Real Madrid World

Supervisor - Entry Operations At Real Madrid World

Here's your chance to step into the role of Supervisor - Entry Operations at Real Madrid World under Dubai Holding Entertainment. In this position, you'll take on key responsibilities that include:

• Opens Park daily following all procedures and ensures the operational readiness of both entry operations staff and other departments – maintains the logs.
• Conducts daily briefings and tracks meeting minutes.
• Monitors all employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner. Documents any anomalies.
• Spot checks all cash handling procedures are being followed and if needed cash skimming to be performed with the collaboration of cash room team
• Ensures all staff are in position, following set wardrobe standards and delivery exemplary guest service.
• Completes daily paperwork and logs all work issues on appropriate forms.
• Maintains adequate staffing levels at all times and monitors staff rotation.
• Provides regular performance-based feedback and uses feedback as a basis for annual performance evaluations.
• Closes Park at the end of the day in conjunction with daily park duty manager.
• Consolidate and submit to cash room all the daily cashier reports (Discount, Void, Vouchers, Refunds, Q-Fast, etc.) including the required backups.
• Performs on the job training for staff including area certification, written assessments for staff and on-going refresher training.

About you:

• 3 years of previous supervisory experience in Service/ Entertainment/ Hospitality industry
• Leading a multi-cultural staff / Supervised large work group
• Adapting to changing work environment whilst keeping a positive attitude
• Hands-on operational experience supervising a cash handling area and staff.

About the Benefits:

In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!