Jbh_fika - service.outlet Manager

Outlet Manager - Fika, Jumeirah Beach Hotel

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travelers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah's founding property, characterized by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for an Outlet Manager to join Fika in Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Manage day-to-day restaurant operations, providing guidance, encouraging teamwork, and ensuring smooth flow of operations.
• Develop and present the annual business plan, revenue targets, and expense budgets for review with the Director of F&B.
• Monitor customer satisfaction, respond to feedback and complaints, and ensure positive image preservation.
• Monitor progress against the business plan, forecast, and initiate corrective actions to achieve financial and business targets.
• Maintain high service standards, food quality, and presentation to meet guest expectations.
• Develop and implement marketing, advertising, and public relations programs to attract patrons.
• Monitor reports, customer feedback, competitor activities, and industry trends to ensure successful restaurant concepts and services.
• Stay updated with industry trends through workshops, publications, and networking to maintain competitive advantage.
• Manage effective purchasing, stock control, and food cost control, selecting high-quality products while minimizing waste and loss.
• Ensure compliance with Health, Safety, and Environment management procedures to provide world-class hospitality service.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's Degree in Hospitality, Business or any relevant field
• Minimum of 5 years of relevant experience in luxury hospitality or related industries: 3 years of which in managerial positions.
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English
• Computer literacy competency, such as Micros, Tahweel, Opera and MS Office applications

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)