Guest Services Executive - Spa - Jumeirah The Red Sea

Guest Services Executive - Spa

An exciting opportunity has arisen for a Guest Services Executive - Spa to join Jumeirah The Red Sea.

The main duties and responsibilities of this role include:

1. Greet and escort guests to various locations in the spa, ensure the cleanliness of treatment rooms, handle guest enquiries, recommend and arrange amenities for the guests, and run errands as necessary.
2. Anticipate customer needs and expectations correctly, including those with special needs, and provide appropriate products, services, or information.
3. Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and complaint procedures. Inform the managers as necessary.
4. Maintain operation and cleanliness of the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards.
5. Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs and guest's requirements.
6. Serve and clear food & drinks efficiently & punctually in line with our service standards.

The ideal candidate for this position will have the following experience and qualifications:

• Hold a High School Diploma or Equivalent
• Demonstrate knowledge of guest services and guest relations, food service, food safety and hygiene
• Hold Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a Related Field (Desirable)
• Possess 2-3 years of experience within the international luxury hospitality industry, ideally in a similar role
• Demonstrate experience working in a multi-cultural environment

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Health care and insurance benefits
• Locally competitive salary and incentive structure
• Locally relevant benefits as determined by the property