Guest Services Assistant - Sports And Leisure - Jumeirah Messilah Beach

Guest Service Assistant

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Messilah Beach is uniquely located in a secluded area with easy access to Kuwait's Central Business District, airport, and major Kuwait attractions. The resort features 316 rooms and suites, 79 residential suites, and 10 villas, totaling 405 units. The beachfront hotel features an impressive array of exceptional dining destinations, including the Garden Café all-day dining restaurant, Pepper Steakhouse, Olio Trattoria Italiana, Mint Café, and The Lobby Lounge for a relaxing afternoon tea.

Setting new standards for holistic relaxation and luxurious comfort, the award-winning Talise Spa at Jumeirah Messilah Beach features a stunning Himalayan Salt Room, the first of its kind in the Middle East, built with pure crystal salt in its natural state. The spa also comprises dedicated ladies' and men's areas with an extensive range of treatment rooms, including two private suites. Superior conference and banqueting facilities mark Jumeirah Messilah Beach as the perfect venue for meetings and events.

An opportunity has arisen for a Guest Service Assistant to join Sports & Leisure at Jumeirah Messilah Beach. The main duties and responsibilities of this role are:

• To provide courteous and professional service at all times.
• Welcome guests, greet guests and members, explain and up sell the facilities and services available.
• Assist in answering all telephone communication within three rings observing standards, etiquette, and patience at all times. Handle guest messages and communication needs accurately.
• Ensure guests are directed to desired locations and connected with the appropriate service.
• Schedule reservations of Personal Trainers for guests and coordinate staff schedule to ensure prompt service.
• Assist with administration duties: filing, products supply inventory and other duties required to support management and operations.
• To report all problems and or complaints related to the S&L. Communicate via logbook & staff meetings, depending upon urgency.
• To liaise with all related departments confirm reservations, process engineering requests and maintain cleanliness.
• To understand all current activities & promotions within S&L & Hotel.
• Maintain daily operations, including opening, operating and closing procedures.
• Participate in any scheduled training programs and attend the internal S&L meetings.
• Record in appropriate logbook any guest requests, complaints or engineering requests.

About You:

• Minimum 2 years of experience in same role in five stars hotel.
• Solid administrative skills.
• Fit, positive personality and presentable.
• Strong English communication skills.

About the Benefits:

We offer an attractive tax-free salary, paid in dinar (KWD), the local currency of Kuwait. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, 30 days of annual leave, flights home, accommodation, life insurance, a monthly service charge, and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.