Customer Services Officer Fiji

Customer Services Officer

Pacific Australia Skills is a significant Australian investment which stands to make a major contribution to supporting social and economic growth in the region through strengthening the skills and training sector across the Pacific and Timor-Leste. Pacific Australia Skills builds on the achievements of 17 years of Australian Government support for skills and training in the Pacific.

At DT Global Asia Pacific, we aim to positively impact people's lives through delivery excellence. As a leading implementing partner across Asia and the Pacific, we co-create locally led solutions in partnership with governments, communities, and stakeholders. We bring together talented teams and deep regional expertise to deliver initiatives that promote inclusive economic growth, essential services, and resilient, secure communities. With over 1,500 staff, experts in 22+ countries and more than 60 years of development experience, we tackle complex community, national and transnational challenges — from governance and justice systems to climate resilience, infrastructure and social equity — with innovative thinking and a commitment to long-term impact.

The Customer Services Officer is responsible for providing high quality information, advice, and services to customers and stakeholders on diverse range of courses and services, to deliver quality customer service outcomes and provide a positive customer experience. The Pacific Australia Skills reception is a very busy environment and requires a highly organized and capable incumbent to handle multi-tasking. The successful candidate should possess excellent communication skills, a problem-solving mindset, and a passion for delivering exceptional customer service.

Roles and Responsibilities

• Respond to all customer enquiries/requests promptly and efficiently in accordance with service level expectations across all communication channels.
• Provide high quality information and advice on a diverse range of courses and services to ensure enquiries from customers and stakeholders on a wide range of matters are actioned in a timely and consistent manner to optimize customer experience.
• Record receipt of student applications made in person or via mail and input the same in the student management system.
• Deliver a range of general administration tasks, including but not limited to photocopying, mail coordination, room bookings, collation of training materials & resources, ordering, receipt of goods and services and invoices for processing payments.
• Provide confidential secretarial and administrative services to the Country Director as required and act as point of contact for Country Office organized meetings and functions.
• Provide effective administration support to functional areas across the business ensuring a seamless, internal and external customer experience.

Selection Criteria

Essential Experience and Knowledge

• Diploma level qualification in a related field or post-secondary qualification and demonstrated experience in related field.
• Excellent written and verbal communication skills in English and local language, excellent telephone skills, listening skills, professionalism, customer focus and organization skills including the ability to prepare papers, briefing notes, correspondence and reports.
• Demonstrated proficiency in administrative skills and ability to adapt established practices to achieve objectives in a busy and complex work environment.
• Intermediate (or advanced) ability to use Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to work collaboratively as part of a small and dedicated team.
• Understanding of and commitment to Gender Equality, Disability and Social Inclusion (GEDSI), Child Protection, Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), prevention of human trafficking, environmental protection, anti-corruption and other DFAT safeguarding policies.

HOW TO APPLY

Click the 'Apply Now' button. Please submit 1) Your CV 2) A cover letter addressing the selection criteria APPLICATIONS CLOSE: 11:59pm Fiji Time, Wednesday 03 September 2025. Should this role be of interest; we encourage you to apply as soon as possible. All applications will be reviewed on a 'rolling basis'. Kindly note only shortlisted applicants will be contacted.

DT Global is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. We are committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), and bribery prevention. DT Global is an equal opportunity employer and we encourage women, men, people with diverse backgrounds and people living with disabilities to apply. This program is funded by the Australian Government and Managed by DT Global.