Workforce Services Lead

Corporate Procurement Services

Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Finance is one organization composed of ten functions forming the financial backbone of DTCC, leaders who stand at the forefront of DTCC's competitive endeavors across the globe. From accountants and financial analysts to internal consultants and workplace designers, the CFO Organization employs diverse individuals who work together to help make DTCC a global leader in the financial services industry.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee)

The Impact you will have in this role:

Manages the execution of the services procurement process, MSP team, and technology layer. The role also enforces services procurement policies and a governance framework to provide DTCC with an in-depth overview of services procurement spend.

Your Primary Responsibilities:

• Leads the improvement initiatives to keep the Service Delivery model moving towards a best-in-class environment
• Enablement, management, and delivery of contingent labor including services SOW management in SAP Fieldglass
• Ensures the services delivery process is efficient and effective
• Enables the services catalogue deployment and maintenance
• Owns the data management and services spend reports
• Engages with MSP Team for the contingent workforce management
• Coordinates with HR to determine preferred suppliers for services
• Oversees the procurement of Facilities and physical security services
• Manages Demand of services and resource planning
• Executes strategy and plans to create and maintain service procurement related policies, processes, and methods
• Negotiates projects and services costs
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree in Procurement and Supply Management, or Business Administration, or in a related discipline AND
• MUST HAVE: Recent IT sourcing experience.
• Preferred:
• Concentration in Professional Services, including HR, Legal, etc. Experience working in E-Sourcing tool, Oracle iProcurement.
• Experience of working with Vendor Managed Systems (VMS) e.g. (Fieldglass etc.) Oracle
• Certified Professional in Supply Management (CPSM) certification preferred.
• Strong written and verbal communication, presentation, client service and technical writing skills
• Experience managing multiple business stakeholders as part of the internal fulfillment of the procurement function.
• Certified Professional in Supply Management (CPSM) certification preferred.

Talents Needed for Success:

• Reviews processes and end users' feedback in order to identify opportunities to adapt leading practices and/or more efficient/effective processes.
• Drives overall program oversight of savings initiatives including tracking of savings opportunities, validation of savings achieved, and regular reporting of results to date.
• Executes strategic initiatives, and as necessary drive ongoing operational excellence improvement projects across the organization (including process and technology implementation)
• Analyzes industry trends and evolving procurement technologies to proactively identify opportunities to adapt leading practices.
• Owns the accurate procurement budgeting, controlling and reporting on respective categories, as well as setting up unified process guideline across all related categories.
• Supports business' growth strategy, revenue goals savings, and business transformation objectives through effective Sourcing & Procurement relationships.
• Utilizes expert industry knowledge and advanced business models in development of strategies and structuring internal business relationships.
• Directs the development and implementation of processes required to ensure successful relationship management with our business partners.
• Leads and directs a high performing and motivated professional staff responsible for interfacing with functional/business unit management and Sourcing & Procurement functions.
• Provides expert knowledge to support strategic decision-making and inform category leads on business strategy that may impact services strategy.
• Provides DTCC with an in-depth overview of strategic sourcing.
• Leads and manages the S2C process for DTCC.
• Oversees contract category and supplier management.
• Manages SOW in SAP Fieldglass and Oracle Procurement
• Develops a negotiation strategy that delivers against business objectives and achieves sustainable relationships with suppliers.
• Establishes Strategic Sourcing guidelines governance framework to collaborate with Legal and QA in order to create and maintain Sourcing templates.
• Develops goals for cost management, supplier management including supplier diversity, and process improvements.
• Enables savings and cost avoidance targets through driving opportunities for synergy and economies of scale.
• Demonstrate in-depth technical capabilities and professional knowledge in areas related to third-party management, meaning sourcing, contract management, procurement, vendor management, spend management and accounts payable. Demonstrate ability to quickly learn new processes and uncover new offering that may assist current customer base.
• Provide mentoring and motivate diverse client engagement teams by delivering constructive on-the-job coaching to team members, while fostering an innovative and inclusive team-oriented work environment.
• Drive high-quality work within expected timeframes and on budget. Monitor progress, manage risk and ensure clients are kept informed about progress and expected outcomes.
• Build relationships with client personnel and deliver quality client services. Strive to assist our clients uncover additional areas of opportunity and manage the business development process.

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

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