Consultant: Product Support Specialist (latam – Brazil) - Remote Eligible

Product Support Consultant

DroneDeploy is seeking a Product Support Consultant based in Brazil to provide localized, real-time support to customers across Brazil and the broader LATAM region. This consultant will play a critical role in improving product adoption, reducing support friction caused by language and time-zone gaps, and supporting high-value enterprise customers operating in Portuguese- and Spanish-speaking markets.

This is a contract-based, remote engagement focused primarily on reactive product support, with opportunities to contribute to onboarding assistance and customer education as needs evolve. The consultant will work closely with DroneDeploy's global Support team and cross-functional partners.

Location: Brazil

Rate: $3,200/month (equivalent to $19,200 over 6 months)

Term: ~6 months

Engagement Type: Independent consultant or via agency (per agreed terms)

Scope of Work:

• Provide front-line product support to LATAM customers using DroneDeploy's drone flight, 360 imagery, and 3D data platform
• Resolve customer issues efficiently via email, chat, and phone using Zendesk, with an emphasis on responsiveness during Brazil business hours
• Apply GIS and geospatial expertise to troubleshoot data capture, processing, and analysis workflows
• Support customer onboarding and early adoption by clarifying workflows, resolving setup issues, and reinforcing best practices
• Identify recurring issues or friction points specific to LATAM users and share insights with Product, Engineering, and Support leadership
• Contribute to internal and external documentation to improve self-service and reduce repeat issues
• Support or lead ad-hoc virtual trainings or enablement sessions for Portuguese-speaking customers, as needed

Qualifications:

• Fluency in Portuguese and English (written and spoken); Spanish is a strong plus
• University degree or equivalent experience in GIS, Geomatics, or a related field
• Strong troubleshooting and analytical problem-solving skills
• Ability to explain complex technical concepts clearly to non-technical users
• High degree of customer empathy and professionalism, including experience supporting enterprise users
• Strong time management skills and ability to work independently in a remote, contract-based role
• Availability to work Monday–Friday, either 7:00 AM–4:00 PM or 8:00 AM–5:00 PM BRT (UTC-3)

Preferred Expertise:

• Experience supporting enterprise customers in agriculture, construction, energy, or infrastructure
• Hands-on experience with 360 cameras and reality capture workflows
• High-accuracy mapping experience (GCPs, RTK, PPK)
• Familiarity with GIS production systems, CAD environments, or photogrammetry tools
• Experience with APIs, SQL, SSO troubleshooting
• Prior experience using Zendesk, JIRA, Confluence, or Google Workspace