Body Shop Customer Service Rep

Automotive Customer Service Liaison

Serves as a liaison between the dealership and its customers and represents the dealership at various public relations events.

Essential Duties And Responsibilities:

• Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
• Introduces customers to service and parts personnel, indicating shop location and hours of operation.
• Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
• Develops and monitors the results of dealership's customer service questionnaire.
• Stays abreast of upcoming community events and considers ways in which the dealership might participate.
• Coordinates special dealership events, promotions, and seminars.
• Implements customer satisfaction programs.
• Strives for high ranking on manufacturer surveys. Monitors results frequently.
• Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
• Acts as a contact person for any special projects regarding dealership improvements.
• Other duties may be assigned as needed by General Manager.

Education, Experience, And Specialized Training Requirements:

High School education or equivalent is required. Proficiency in Microsoft Office, MS Word, Excel and other computer applications is preferred. Must be well organized, able to establish priorities and handle a variety of projects and functions simultaneously with minimum supervision. Should have the ability to compose letters and initiate correspondence independently. Excellent typing and telephone skills. Must possess strong interpersonal and excellent verbal communication skills.

Physical Demands:

Position requires occasional walking and standing with light (1-10lbs.) carrying, lifting, pushing or pulling. The position is a mostly sedentary and requires the employee to have close visual acuity to perform job requirements. The position requires frequent talking, hearing and repetitive motion with the hands, wrists and/or fingers. This position is located within an office environment and is not substantially exposed to adverse environmental conditions.

Why Automotive:

Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.

Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communities.

Technology: There is no industry more exciting than automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.