Customer Support Representative - 1 - 800 - radiator

Customer Service Representative

Driven Brands, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive services, including paint, collision, glass, vehicle repair, oil change, maintenance, and car wash. Driven Brands is the parent company of some of North America's leading automotive service businesses including Take 5 Oil Change, Meineke Car Care Centers, Maaco, 1-800-Radiator & A/C, Auto Glass Now, and CARSTAR. Driven Brands has approximately 4,800 locations across the United States and 13 other countries, and services tens of millions of vehicles annually.

Driven Brands is looking for a full-time customer service representative to support our 1-800 Radiator brand. You will be responsible for helping customers with questions or concerns regarding company products and services. You will be responsible for communicating with customers over the phone or via email, filling out forms after each interaction to determine frequent customer feedback or questions and participating in meetings with the customer service team to develop new strategies. The right candidate will understand general Customer Service principles.

Responsibilities

• Answering inbound calls from customers requesting price, availability, and delivery information.
• Taking customer service calls and following up on customer quotes.
• Escalating important customer issues with team members and management.
• Managing shipping and receiving inventory.

Minimum Qualifications

• 1 year of customer service experience.
• Ability to communicate effectively.
• Detail oriented.
• Critical thinking and problem solving.
• Sales experience is an asset.
• Bi-lingual preferred but not required.

Position Location: California

Compensation Range: $19.30 - $34.40

Compensation Frequency: Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here.