Online Sales Concierge

Online Sales Concierge

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. For more information, please visit www.drhorton.com.

D.R. Horton, Inc. is currently looking for an Online Sales Concierge. The right candidate will specialize in the process of converting internet leads to onsite traffic/sales.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Manage and respond to all incoming internet leads generated through the company website, call-tracking system, and outsourced marketing using phone, email, and text communication.
• Qualify inbound leads and convert prospects into on-site appointments for the sales team.
• Provide incoming call coverage for Divisions by accurately collecting customer information and transferring qualified leads to the Division Online Sales Concierge.
• Deliver a consistently positive and professional customer experience through clear, engaging dialogue and timely outreach.
• Execute effective follow-up on new and aged leads to maximize conversion opportunities.
• Accurately enter, maintain, and update customer information within the customer management (CRM) database.
• Apply strong qualification and discovery skills to identify genuine prospects with the potential of becoming sales opportunities.
• Conduct all business in a professional and ethical manner to serve customers and enhance the goodwill and profit of the company.
• Ability to provide coverage outside of standard business hours, including second shift.
• Ability to work overtime.
• Regular and reliable attendance.

Qualifications

Education and/or Experience:

• Must hold Florida Real Estate License.
• Bilingual (English/Spanish).
• One to three years of related experience and/or training.
• Strong customer service skills.
• Strong organizational and follow-through skills.
• Possess exceptional interpersonal, written, and verbal communication skills.
• Ability to apply common sense understanding to carry out instructions furnished in written and oral form or via DRH applications.
• Proficiency with MS Office and Outlook.
• Ability to sit for majority of 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision and peripheral vision.
• The noise level is generally moderate.

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits

Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo