Customer Service Assistant

Customer Service Assistant

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. D.R. Horton, Inc. is currently looking for a Customer Service Assistant in the Warranty Department. The right candidate will act as the point of initial contact between the homeowner and the company regarding customer service issues. Complete data entry and the processing of warranty repair request and service reports. Essential duties and responsibilities include the following. Other duties may be assigned.

• Assist customers, trades, and field personnel over the phone
• Act as a liaison between the Customer Service Department and homeowners
• Act as a liaison between homeowners and the Customer Service Manager and Coordinators
• Ensure the entry of all incoming and outgoing work order requests, POs, and basic letters
• Maintain and create customer history and reports
• Answer incoming phone calls and put them in contact with the appropriate personnel to resolve problems
• Prepare the orientation and walk-through booklets
• Maintain the department inventory as well as homeowner's files
• Process field representatives' status of ongoing work
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

Qualifications

• High school diploma or general education degree (GED)
• One to two years of related experience and/or training
• Proficiency with MS Office and email
• Preferred Qualifications
• Strong oral and written communication skills
• Ability to multi-task and attention to detail
• Bilingual preferred

Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including: Medical, Dental and Vision 401(K) Employee Stock Purchase Plan Flex Spending Accounts Life & Disability Insurance Vacation, Sick, Personal Time and Company Holidays Multiple Voluntary and Company provided Benefits Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo