Customer Service Representative, Advanced Medical Supply

Job Title

Customer Service Representative

Job Description

The Customer Service Representative is responsible for ensuring all client orders are distributed to the appropriate individual. Provide quality customer service.

Responsibilities (Essential Functions):

• Perform excellent customer service when interacting and serving customers, in-person and on the phone, including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills.
• Follow operating standards.
• Ensure and maintain confidentiality, discretion, and caution when handling sensitive or confidential information.
• Attend and participate in meetings as needed.
• Regular attendance and punctuality for scheduled shifts.
• Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings.
• Utilization of assistive devices for lifting is mandatory.
• Must adhere to, and promote, safety protocols at all times.
• Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations.
• Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values.
• Performs other related duties as assigned.

Qualifications

Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, and related software. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position.

Education and/or Experience: High school diploma or equivalent required. Previous insurance reimbursement knowledge and one year experience in customer service preferred. Effective customer service skills. Ability to prioritize tasks. Ability to follow applicable regulations, policies and/or procedures, and to work independently.

Certifications, Licenses, Registrations: For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained.

Non Safety-Sensitive Position

As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.