Senior Manager - Automation & Innovation - Global Service Centre

Job Title

Role Summary

Responsibilities

Program Management & Deployment

Manage the end-to-end deployment of licensable or productized AI solutions across GSC Functions, ensuring consistency, scalability, and operational fit.

Track program timelines, deliverables, and milestones, working closely with functional and BU leads to drive adoption and sustainability.

Oversee pilot programs, proof-of-concept initiatives, and the scaling of validated solutions into enterprise workflows.

Cross-BU Collaboration & Stakeholder Engagement

Serve as the primary liaison across Business Units to facilitate coordination, transparency, and shared learning on AI initiatives.

Support and structure cross-functional working groups under the direction of the Group IT to accelerate solution alignment and knowledge transfer.

Collect and synthesize stakeholder feedback to refine governance processes and enhance program outcomes.

Evaluation & KPI Tracking

Manage the AI evaluation scorecards used to assess AI solutions and vendors across key criteria such as strategic fit, value proposition, ROI, scalability, compliance, efficiency, and risk.

Work in partnership with the Group IT and in collaboration with the BU's and Functional areas to track program-level KPIs that reflect innovation impact, solution effectiveness, and operational ROI.

Regularly report on progress, risks, and opportunities to GSC IT Head and other executive stakeholders.

Technology & Capability Research

Conduct ongoing research and competitive scanning of Automation and AI tools and platforms aligned to strategic capabilities across DP World.

Collaborate with Group IT Team to ensure that fit for purpose solutions are deployed in GSC.

Recommend best-fit tools for consideration based on cost-effectiveness, integration potential, and workflow enablement.

Partner with Finance, IT, and other stakeholders (as needed) to evaluate implementation feasibility and licensing needs.

Preferred Experience

10-12 years of experience in program management, innovation management, or a related field.

Strong understanding of AI solution evaluation, deployment workflows, and governance best practices.

Experience managing cross-functional programs in matrixed environments.

Exceptional communication, stakeholder engagement, and documentation skills.