Manager - GSC Procurement - Global Service Centre

Manager – Procurement - GSC

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

About DP World Global Service Centre

DP World's Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World's growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Designation: Manager – Procurement - GSC

Base Location: Navi Mumbai

Reporting to: GSC Functional Leader

Shift Timing: Australian Shift timing

Role Purpose: Lead end-to-end service delivery for assigned towers/processes in the Shared Service Centre by owning outcomes, not tasks. The Manager ensures the following:

• Operational excellence
• SLA adherence
• Stakeholder satisfaction
• Risk & compliance
• Continuous improvement
• People leadership - Enabling Team Leads and SMEs to execute and optimize the work.

Key Responsibilities:

• End to End Procurement knowledge
• Identify, evaluate, and onboard suppliers and vendors.
• Maintain strong relationships with key suppliers.
• Conduct regular vendor performance evaluations.
• Oversee Purchase Requisition, Purchase order creation, approval, and tracking.
• Coordinate with internal teams to meet procurement requirements.
• Ensure procurement activities comply with company policies and legal regulations.
• Maintain documentation and audit readiness.
• Work closely with finance, operations, and project teams.
• Understand internal requirements and align procurement activities accordingly
• Track procurement KPIs such as cost savings, supplier performance, and procurement cycle time.

Service Delivery & Operations Control

• Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS)
• Own daily/weekly production plan, capacity, and throughput across all teams in scope
• Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work
• Govern end-to-end process health: input quality, processing controls, output delivery, feedback loops
• Approve exceptions and non-standard handling with documented rationale

People Leadership & Capability

• Build a high-performing team culture; coach Team Leads on planning, feedback, and performance
• Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans
• Define role expectations and career pathways; drive Individual Career Development Plans (IDP's), training, and certification (as necessary) for TLs & SMEs
• Manage performance cycles, lead PIP/recognition, succession planning for critical roles

Performance Management & Analytics

• Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively
• Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA)
• Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans

Stakeholder Management & Customer Experience

• Act as single point of accountability for business stakeholders, align on SLAs, demand, and change
• Run structured governance forums (MBR/QBR); manage cross-functional dependencies and comms
• Capture VoC/NPS; ensure actioned feedback and transparent status updates

Process Excellence & Continuous Improvement

• Understand and Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs
• Prioritize opportunities, remove roadblocks, track benefits realization
• Ensure robust knowledge management: SOP currency, version control, handbooks, job aids

Risk, Controls & Compliance

• Ensure policy adherence, regulatory compliance, data privacy, and internal controls
• Run risk registers and control testing cadence, close audit actions on time
• Define escalation paths, segregation of duties (SoD), and exception approval limits

Technology, Automation & Transformation

• Govern change management (UAT, training, hyper care) track stabilization metrics
• Partner with IT on application/platform performance, access controls, and incident management

Governance & Escalation

• Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders
• Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions
• Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence

Transition, Migration & Scaling (Applicable based on Operating Model)

• Lead transitions (from functions) with structured TOM, due diligence, and cutover plans
• Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness
• Scale capacity and standardize global templates; manage demand/surge plans

Key Competencies & Behaviours:

• Core Competencies
• Experience in managing procurement in finance functions.
• Good to have experience in AR operations like Billing, Receipt Booking and Matching.
• Operational Excellence, Data-driven Decision Making, Stakeholder Management.
• Excellent communication skills.
• Coaching & Performance Management, Change Leadership, Risk & Compliance.
• Continuous Improvement (Lean/Six Sigma), Tech Savvy (RPA/Analytics/Workflow).
2. Behaviours
• Ownership: Owns end outcomes and not just tasks.
• Collaboration: Aligns within team and across functions in GSC
• Empathy: Balances productivity with well-being and fairness
• Agility: Responds to demand/surge, implements changes quickly
• Integrity & Stewardship: Transparent in decisions, maintains controls
• DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.