Manager - Accounting And Reconciliations - Global Service Centre

Service Delivery And Operations Control

Ensure SLA/OLA adherence, TAT, accuracy, and customer experience (CX)/satisfaction targets (NPS)

Own daily/weekly production plan, capacity, and throughput across all teams in scope

Prioritize queues; manage escalations; remove blockers; enable TLs to schedule and assign work

Govern end-to-end process health: input quality, processing controls, output delivery, feedback loops

Approve exceptions and non-standard handling with documented rationale

People Leadership & Capability

Build a high-performing team culture; coach Team Leads on planning, feedback, and performance

Own workforce planning (FTE, skill mix, work continuity), hiring decisions, onboarding and ramp plans

Define role expectations and career pathways; drive Individual Career Development Plans (IDP's), training, and certification (as necessary) for TLs & SMEs

Manage performance cycles, lead PIP/recognition; succession planning for critical roles

Performance Management & Analytics

Establish KPI framework; review daily/weekly scorecards with TLs, course-correct proactively

Drive root cause analysis (RCA) using data; track corrective/preventive actions (CAPA)

Publish monthly/quarterly business reviews (MBR/QBR) with trend insights and improvement plans

Stakeholder Management & Customer Experience

Act as single point of accountability for business stakeholders, align on SLAs, demand, and change

Run structured governance forums (MBR/QBR); manage cross-functional dependencies and comms

Capture VoC/NPS; ensure actioned feedback and transparent status updates

Process Excellence & Continuous Improvement

Own Lean/Six Sigma pipeline: map processes, digitize, eliminate waste, standardize SOPs

Prioritize opportunities, remove roadblocks, track benefits realization

Ensure robust knowledge management: SOP currency, version control, handbooks, job aids

Risk, Controls & Compliance

Ensure policy adherence, regulatory compliance, data privacy, and internal controls

Run risk registers and control testing cadence, close audit actions on time

Define escalation paths, segregation of duties (SoD), and exception approval limits

Technology, Automation & Transformation

Champion automation, RPA, manage business requirements document (BRDs)

Govern change management (UAT, training, hyper care) track stabilization metrics

Partner with IT on application/platform performance, access controls, and incident management

Governance & Escalation

Operate a tiered governance: Daily huddles, Weekly Ops Reviews, MBR/QBR with stakeholders

Maintain a Risk & Escalation matrix; resolve escalations within timelines; record decisions

Ensure documentation hygiene: SOPs, playbooks, R&Rs, training logs, risk & control evidence

Transition, Migration & Scaling

Lead transitions (from functions) with structured TOM, due diligence, and cutover plans

Secure resourcing, training, SOP sign-off, and hyper care. Sign off on steady state readiness

Scale capacity and standardize global templates; manage demand/surge plans

Job Info

Job Identification: 22357

Job Category: Finance

Locations: Unit No. 2 & 3, 21st Floor and Unit 1, 22nd Floor, Aurum Q2 IT Parc, Plot No. Gen-4/1, Building Q2, TTC Industrial Area, Ghansoli, Navi Mumbai, Maharashtra, 400710, IN

Apply Before: 01/30/2026, 12:00 AM

Degree Level: Bachelor's Degree

Job Schedule: Full time