Onsite IT Support Technician (lendava, IMACD And Workstation Staging)

D-ploy It And Engineering Solutions Company

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

• Deliver Hands & Feets support for local IT infrastructure (desktops, laptops, monitors, printers, peripherals, etc.).
• Perform all aspects of IMACD services:
• Install: Set up and configure new hardware, install standard software, and connect to the network.
• Move: Relocate devices and equipment between desks, rooms, or departments, ensuring proper reconnection and testing.
• Add: Add new equipment, users, or accessories to existing setups.
• Change: Modify configurations, upgrade systems, or reassign equipment based on user or business needs.
• Delete: Decommission or remove devices from service, following secure disposal or return processes.
• Handle workstation staging, including imaging, software deployment, asset tagging, and functional testing before delivery to end-users.
• Collaborate with remote service desk and infrastructure teams for escalations, troubleshooting, and ticket resolution.
• Track assets and update inventory systems with changes resulting from IMACD activities.
• Provide timely and effective on-site technical support, ensuring minimal disruption to business operations.
• Maintain proper documentation of work performed, checklists, and service logs.