IT/OT Support Specialist

D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering cutting-edge services to industry-leading clients through strong partnerships and a people-focused culture.

We are seeking a skilled and motivated IT/OT Support Specialist to join our team onsite in Ljubljana, Slovenia. In this role, you will provide hands-on support for IT and OT systems within a regulated production environment. You will act as a key link between operational technology and enterprise IT, ensuring smooth operations and compliance with industry standards.

Main Tasks & Responsibilities

Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
Local hands-and-feet support for global IT teams
Troubleshooting automation and production systems (PLC, SCADA, OT networks)
Support for software upgrades, patching, and backups in lab/OT environments
Incident, problem, and change management (ITIL-based)
Compliance with CSV, GxP, and data integrity procedures
Participation in disaster recovery and business continuity planning

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IT/OT Support Specialist (onsite, Ljubljana, Slovenian/english)

D-ploy

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