IT Support Specialist (baarle - nassau, Lab IT Support, Dutch+english)

IT/OT Support Specialist

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

We are seeking a highly skilled and motivated IT/OT Support Specialist to join our team onsite in Baarle-Nassau, Netherlands. This role requires hands-on support for both IT and OT systems in a regulated manufacturing environment. You will act as a critical bridge between operational technology and enterprise IT, ensuring uninterrupted operations and compliance with regulatory standards.

Key Responsibilities:

IT Support

• Break/fix and service support for thin clients, IPCs, handhelds, and lab devices
• Printer support (core and enhanced)
• Local application troubleshooting and support
• Backup and restore operations for lab/manufacturing environments
• Software upgrade and patching coordination
• Onsite hands-and-feet support for global support teams

OT Support

• Troubleshoot automation and production/quality system issues
• Replace/swap OT IT equipment (PCs, network devices, printers)
• Support PLCs, SCADA systems, historian and production databases
• Apply OT software patches and support engineering projects
• Execute data backups and disaster recovery procedures

Security & Compliance

• Support IT deviations, CAPA, and change controls
• Execute CSV tasks (incident/change/user management)
• Maintain GxP compliance and documentation standards
• Participate in audits and training compliance reviews

Monitoring & Incident Management

• Track and analyze incidents through ticketing systems (e.g., ServiceNow, Remedy)
• Maintain OT CMDB and asset inventory