IT Service Coordinator (onsite, Full Time, English, German)

D-ploy It And Engineering Solutions

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks And Responsibilities

1. Act as primary on-site point-of-contact for the managed infrastructure service: coordinate between client business stakeholders, internal technical team (remote), and any on-site resources/vendors.
2. Understand infrastructure service delivery (Windows server/AD/virtualisation) sufficiently to translate business requirements into technical tasks, monitor progress, and ensure alignment.
3. Manage operational aspects of the service: schedule regular check-ins with the client, review KPIs and SLAs, escalate issues, coordinate change windows, downtime communications.
4. Support and ensure hardware/software deliveries, on-site vendor visits, maintenance windows, escalations.
5. Maintain service documentation and communicate service status to the client and internal leadership: reports, dashboards, run-books, escalation logs, meetings.
6. Work with internal service delivery manager / remote team to develop standards, tools and process optimisations.
7. Assist in budget/planning for the service line: feed back actuals, resource needs, margin monitoring, device count growth forecasts.
8. Provide client-facing presentations/reports: service reviews, technical overviews, roadmap discussions.
9. Ensure that the new service line meets margin, growth and quality targets.