IT Onsite Technician (mexico City, IT Support, English Required)
D-ploy
IT Onsite Technician
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer's IT productivity and contribute to the organization's success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
For this role we are looking for IT Onsite Technician for our team in Mexico City, Mexico.
Task and Responsibilities:
Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
First and second level technical support – calls/tickets/user interaction
Provide prompt responses to questions from employees as well as from client's site
Documentation of problems and knowledge database creation
Service Request Management, Access Management, User Management, in-house Onsite Support
End-user trainings
Right assignment and troubleshooting
Maintain accurate hardware and software inventory
Process Improvement activities
Consult with IT experts, if the appropriate course of action is unclear
Application of knowledge of overall systems and landscapes as appropriate