Manager – Sales Office (sales Team Support)

Manager – Sales Office

We are looking for a data-driven, detail-obsessed Manager – Sales Office to be the operational backbone of the sales function. The role owns sales MIS, dashboards, CRM hygiene and analytics, and partners closely with the sales leadership and the Strategy Office to convert raw data into decisions that drive revenue, productivity and forecast accuracy. The incumbent will work cross-functionally with Supply Chain, Finance, Legal and Operations to enable smooth flow – Making quotation and agreement to order execution and post-sales reporting.

Key Responsibilities

Sales MIS, Reporting & Dashboards

• Own end-to-end MIS – design, build and publish daily, weekly and monthly sales reports and dashboards for the leadership team.
• Forecast &pipeline visibility – maintain accurate funnel, forecast and order-book reports; flag deviations vs. plan.
• Performance tracking – track KPIs across regions, segments and reps including bookings, revenue, ARPU, win-rate and cycle time.

Sales Analytics & Insights

• Data analysis – work with large datasets to surface operational gaps, growth pockets and productivity opportunities.
• Strategy partnership – collaborate with the Strategy Office to drive data-driven decisions and strategic reviews.

CRM & Systems

• CRM administration – configure, test and maintain reports and dashboards in Microsoft Dynamics or equivalent CRM.
• Data hygiene – ensure clean opportunity, account and contact data; drive sales-team adoption and discipline.
• Continuous improvement – enhance reporting and dashboard functionality in line with evolving business needs.

Deal Support & Sales Operations

• Quotations & agreements – support the sales team in preparing accurate quotations, proposals and customer agreements.
• Sales SOP & audit – lead the sales SOP audit process; ensure compliance with internal policies and approval matrices.
• Order management – coordinate with internal teams to track order fulfilment, billing and collections support.

Cross-Functional Collaboration

• Stakeholder management – partner with Supply Chain, Finance, Legal and Operations to enable smooth execution.
• Requirement gathering – engage stakeholders to capture reporting needs and translate them into scalable solutions.
• Project orientation – demonstrate strong client and stakeholder collaboration to deliver on project objectives and timelines.

Requirements

• Education: Bachelor's degree in any discipline (B.E. / B.Tech / B.Com / B.Sc. preferred). MBA is a plus.
• Experience: 5–8 years in Sales Operations, Sales Support, MIS or Sales Analytics, preferably in Healthcare, MedTech, HealthTech or B2B SaaS environments.
• Industry exposure: experience working with enterprise / hospital / institutional sales teams will be an added advantage.

Skills

Technical Skills

• Advanced Excel – pivots, lookups, INDEX-MATCH, Power Query and complex formulas (mandatory).
• Hands-on experience with CRM systems – Microsoft Dynamics preferred; Salesforce / HubSpot acceptable.
• Working knowledge of Google Sheets and BI tools (Power BI / Tableau / Looker) is desirable.
• Strong reporting, MIS and data-visualization skills.

Behavioural Skills

• Obsession with accuracy, attention to detail and ownership.
• Strong analytical and problem-solving mindset.
• Excellent communication and stakeholder-management skills.
• Ability to operate independently in a fast-paced, ambiguous environment.