Operations Support

Operations Support

Join our team and play a key role in delivering exceptional customer service across the business work groups that continually improves and grows the relationships with our customers/clients. Reporting to Team Leader, you'll help deliver high-quality outcomes that support our essential services.

The Opportunity

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you!

You will be working in a complex and technical inbound dispatch environment supporting our facility management services nationwide.

Key Responsibilities

This role offers a broad scope, with key responsibilities including:

• Respond to incoming calls, providing advice, escalating as necessary.
• Receive and manage work orders received from our client, liaising directly with Subcontractors and our Client to ensure contractual KPI compliance is achieved in relation to service delivery.
• Ensure company policies and procedures are implemented when liaising with the subcontractors and the Downer trades people thereby minimizing the company's exposure to risk, including subcontract extensions and other critical activity.
• Data entry into WMS, including documentation of approval and directions.

Important Skills (experience required)

• Proven experience in providing quality customer service through sound communication and customer management skills, including issue and conflict resolution.
• Proven team player, able to work toward common goals and participate in quality improvements.
• Demonstrated keyboard skills, proven speed in typing and competence in operating computerized systems such as databases, email and Windows driven packages.
• Ability to rapidly acquire knowledge (or already have knowledge) of service and products
• Logical.
• Attention to detail.
• Ability to work unsupervised demonstrating independence and drive and ownership and commitment.

Team player who supports and actively works towards achieving the team goals.

More than anything, you'll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Our Organisation

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

Why You Will Enjoy Working Here

• Training and development to support and diversify your career.
• With 30% of vacancies filled internally you'll find real opportunities to advance your career.
• Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
• Employee Assistance Program: professional support for you and your family when you need it most.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We're committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn't align perfectly with this role, we'd still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

If you need support or adjustments through the recruitment process, just let us know, we're here to help you put your best foot forward.

Click "APPLY" and please include your CV. The reference number for this role is 726833.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.