Customer Service Officer
Downer Group
Customer Service Officer
Downer's Energy & Utilities business is seeking a Customer Service Officer to join our Skilltech team. In this role, you will support the day-to-day operations and general administration requirements of the contract, ensuring a professional and efficient service to all stakeholders. This is an excellent opportunity for someone who enjoys working in a dynamic environment and contributing to the success of a collaborative team.
We are looking for an adaptable and proactive individual with:
- Experience working within a coordination or administrative position.
- Working knowledge of Microsoft Office products.
- Strong communication skills and a professional phone manner.
- Ability to work under minimal supervision and in a close team environment.
- Competence in PC use and data entry.
Key responsibilities include:
- Supporting day-to-day contract operations and data entry.
- Maintaining office management systems and requisitioning supplies.
- Providing team/training assistance as required.
- Communicating constructively with team members, customers, and clients.
- Identifying and communicating opportunities for process improvement.
What We Offer:
- A supportive and inclusive team environment.
- Optional afterhours call roster, providing an extra allowance per shift.
- Opportunities for professional development and career progression.
- The chance to work with a leading provider in the utilities sector.
- Access to Downer employee benefits and programs.
About Energy & Utilities:
Downer's Energy & Utilities business unit delivers integrated solutions across the energy and utilities sectors. We are committed to innovation, safety, and sustainability, ensuring we provide value-for-money services to our clients while fostering a positive and collaborative workplace.
To apply for this exciting opportunity, please submit your application via the Downer careers page by clicking Apply Now.