Business Support Officer

Business Support Officer

Downer's Energy & Utilities business is looking for a Business Support Officer to join our team delivering metering services for Western Power. This is a fast-paced, people-focused role where you'll be helping field staff, coordinating daily activities, and keeping operations running smoothly.

You'll be based at our High Wycombe office, working onsite Monday to Friday, with early start times to support the crew as they head out for the day. If you enjoy variety, problem-solving, and being the person everyone trusts to "get things sorted", this is a great opportunity to step into an essential role within a supportive, down-to-earth team.

What You'll Do

• Take calls from field staff throughout the day and help resolve their questions and issues.
• Coordinate travel, accommodation and logistics for crews working across the network.
• Support incident reporting and ensure information is lodged accurately and on time.
• Monitor PPE, equipment and warehouse stock levels to keep the team supplied.
• Provide backup assistance to scheduling when needed.
• Help with general office support, document updates and safety administration.

What We Offer

• A stable, full-time role in a friendly and supportive team.
• On-the-job learning and opportunities to build your operations admin skills.
• Access to Downer employee benefits through Perks@Downer (travel, retail, wellbeing discounts).
• Career development and progression pathways through THRIVE, EmpowHER, and other Downer programs.
• The chance to make a real impact supporting essential services for Western Australia.

What We're Looking For

You enjoy helping people, staying organised and keeping things moving. You're confident on the phone, comfortable juggling multiple tasks, and take pride in getting the details right.

Ideally, you'll bring:

• Experience in administration, operations support or a similar role.
• Strong communication and customer-service style phone confidence.
• Good data and reporting skills (Excel basics – filtering, tidying, simple summaries).
• Ability to stay calm when things get busy and priorities shift.
• A proactive, can-do attitude and willingness to learn.

If you've worked in field services, utilities, logistics, or any role with moving parts — even better.

About Energy & Utilities

Downer's Energy & Utilities team delivers essential services across water, electricity, telecommunications, industrial and power generation networks. We support the infrastructure that communities rely on every day, with crews across Australia and New Zealand working to keep these services running.

We are proud to be an inclusive employer and welcome people from all backgrounds to apply.

How to Apply

Click "Apply" to start your application. We look forward to hearing from you!