Service Technician

Service Technician

Since 1892, OPW customers have been able to count on us to revolutionize fluid-handling operations around the world. As a global leader in fluid-handling solutions, the mission of OPW is to be a developer of a comprehensive array of innovative fluid-handling solutions that our customers can consistently and reliably count on. These include loading and unloading systems for high-value hazardous and non-hazardous bulk products; railcar and transport tank-truck valves, gauging devices and tank-monitoring systems; automated storage-terminal controls and systems; and regulators, fittings, valves, vaporizers, vacuum-jacketed piping and gas-handling systems for the safe handling and distribution of cryogenics and industrial gases. OPW also creates and manufactures touch-free and soft-touch vehicle wash systems, entry systems and wash chemicals. OPW has more than 2,000 employees with manufacturing operations in North America, Europe and China, and sales offices around the world. OPW is part of the Clean Energy & Fueling segment of Dover (NYSE: DOV).

Fitment Details

Designation: Service Technician – TT and C&T (West India)

Location: Navi Mumbai

Personal Profile

Minimum Qualification: Diploma / Bachelor’s Degree in Engineering – Mechanical Engineer will be preferred

Experience Range: Total: 5 - 10 years Relevant: 5 years

Industry Specialization, if any: Expertise in handling on field after sales service in Oil & Gas Industry, Transportation Industry. Additionally, must have handled After Sales Service – AMC, CAMC and Revenue Model

Responsibilities

1. Must be well versed with Terminal Business in Oil & Gas Industry.
2. Must be willing to extensively travel > 20 days a month even on 1 hour notice.
3. Must be able to effectively communicate with both Oil Company Managers as well as Tank Truck owners, Petroleum Dealers
4. Must be a quick learner and be willing to offer service with a smile.
5. Additionally, must have Service Management Skills to set up an entire after-sales service infrastructure.
6. Must be willing to get his hands dirty, have the mentality to solve problems at site single handedly.
7. Co Ordinate with Operations, Finance and other teams on a regular basis.
8. Should be able to convince customers to sign up for CAMC contracts both for C&I and Transportation business.
9. Candidates from the Truck Service Industry / or oil and gas industry would be preferred.

Top KRA’s

1. End to end Service Management
2. Growing service business into a revenue model
3. Problem solving skills.
4. Interpersonal skills to get work done.

Span of Control

Service Distributor teams reporting to him

Critical To Quality (CTQ) Parameters for Candidate Assessment (Must Have Skills)

CTQ 1 Effective communication skills / problem solving skills

CTQ 2. Proven experience in Service Management

CTQ 3 Collect and analyze service data to prepare regional service reports. Track, coordinate and assemble data to measure outcomes of service execution programs. Communicate with sales and production regarding product related issues on the field.

Critical To Performance (CTP) (Must Have Dover Leadership Competencies)

CTP 1 – Results Driven - Produces results that exceed Dover’s strategic objectives via a combination of planning and implementation, while living the Dover values.

CTP 2 – Builds and Manages Collaborative Relationships Establishes and nurtures numerous relations within Dover. Takes action to partner with the communities in which we operate and to be an appropriate corporate citizen.

CTP 3 – Winning the Right Way Operates with High Ethical Standards, Openness and Trust. Conducts him/herself with high ethical standards and fosters a culture in the organization to conduct business aligned with those standards.

Work Arrangement: Onsite

Pay Range: -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact opwaccommodations@acmecryo.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function: Sales