Technical Service Engineer

Technical Service Engineer

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role: As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.

What you will do:

• Perform pre-installations, installations and maintenance activity
• Perform training, both internally and externally where needed
• Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
• Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
• Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
• Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings

What you need to have:

• Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting

• Full UK Driving License

• Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions

• Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment

• Proficient in managing multiple tasks simultaneously without compromising quality

• Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required

• In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential

What we offer:

• Bonus scheme
• Company car
• Performance based yearly merit increase
• Growth opportunities & international environment

You'll only be the right candidate if you are aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we're looking for, then apply! We can't wait to hear from you