Field Service Specialist West - Remote Eligible

Field Service Specialist West

Location: Madison, IN, US, 472450

Work Arrangement: Remote

Part of Dover Corporation's Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands: Rotary Lift®, Chief®, Forward®, Direct-Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

Position Summary:

The Field Service Specialist – Wheel Service will be responsible for managing all aspects of the field service team for wheel service products including A/C and other products as assigned, to support the continued growth of those sectors in the automotive and heavy duty service equipment business unit. Reporting to and working with the Service Operations Manager- Wheel Service, the Wheel Service Field Specialist will help plan and implement programs and initiatives to ensure our end user customers, channel partners, and internal customers receive the best possible support from our service network.

Key Responsibilities:

• Strategically prepare for current and future business requirements by communicating with all stakeholders on business service level needs.
• Work with the ServAll team to ensure service coverage for our national account partners who utilize our service programs.
• Work closely with Regional Managers to ensure the service expectations of our end user customers, sales team and channel partners is met or exceeded. Assist with recruiting, onboarding and training of new service providers in the US and Canada.
• Manage the service provider relationship including but not limited to insurance certificates, labor rates, training requirements, and parts inventory levels. Encourage service providers to meet all requirements to achieve service excellence.
• Keep abreast of the competitive landscape including competitive and industry standards and make recommendations for adjustments to policies and procedures as required. Keep on file and periodically update the Service Provider Policy and Procedure manual.
• Work with third parties to promote programs that help establish VSG as a leader in the industry and promote our products, such as the Automotive Lift Institute, ASE certification, and EPA 609 certification and business partners. Investigate opportunities that exist under the Dover umbrella to benchmark and share resources with other service teams.
• Become a subject matter expert (SME) on all VSG equipment in assigned wheel service product lines for installation, operation, and troubleshooting.
• Develop and deliver training content for the sales and service team via Rotary University, Live hands on classes as well as online classes and presentations. Represent VSG as needed at training events, trade shows and channel partner events and meetings. Be prepared to travel as needed to fulfil this responsibility.
• Assist with equipment issues in the field both remotely and in person as schedule allows and need arises
• Achieve or maintain ASE certification in Steering & Suspension
• Other duties as assigned

Education & Experience:

• Ten + years of directly related experience in the automotive equipment field, Will consider education in lieu of direct experience
• A demonstrated above average understanding of related automotive principles in the area of tire changers, wheel balancers, wheel alignment and A/C service,
• Direct experience as a field service technician,
• Experience with an instructor with an above average understanding of lift inspection protocols.
• Experience dealing with a wide variety of people from technicians to executives,
• Ability to influence without direct authority,
• Experience working with independent contractors,
• Experience with the following systems is a plus:
• Salesforce
• Remote hosting tools such as GoToWebinar and Teams
• Video editing software
• Oracle
• MS office suite (Outlook, Word, PowerPoint, etc)

This position will work remotely and requires a self-starter attitude. Ability to work with limited daily instructions is a must.

Pay Range: $80,000 - $90,000 annually

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 11 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 24 paid sick leave hours annually or as provided under state and local paid sick leave laws; tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@vsgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Segment: Maintenance, Field Service, Hydraulics, Inspector, Manufacturing, Engineering, Quality