Customer Service Representative I - Temporary

Customer Service Representative I - Temporary

Location: Keene, NH, US, 03431

Work Arrangement: Hybrid

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full line of reliable and innovative inkjet, thermal transfer, laser, print and apply label systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role: Customer Service Representative will serve as the primary interface for customers. You'll navigate our ERP system (SAP), our Sales Order Automation tool, as well as our B2B portal to process quotes, orders, returns, credits, and debits. Consistently deliver high quality service that instills customer confidence and loyalty.

*This is a temporary, 6 month contract* - Hybrid/remote working hours of 8 a.m. to 5 p.m. preferred.

Job Responsibilities:

• Interpret and process customer requests and general inquiries.
• Collaborate with cross-functional team members to satisfy customer requirements.
• Create and maintain ERP system records with a superior level of accuracy.
• Maintain company product and service knowledge sufficient to satisfy customer needs.
• Consistently provide accurate, prompt, professional service, and follow-up.
• Decisively resolve routine customer concerns.
• Leverage customer feedback to drive continuous improvements.

Job Requirements:

• High School Diploma or equivalent required; 2 or 4-year degree preferred.
• Previous customer-facing experience and data entry experience.
• Superior data entry speed, accuracy, and attention to detail.
• Ability to thrive in fast-paced environment and remain calm under pressure.
• Strong planning and organizational skills.
• Excellent written and verbal communication skills.
• Superior active listening skills with the ability to interpret client needs.
• Strong problem-solving skills.
• Proven ability to build customer rapport.
• Commitment to continuous improvement, teamwork, and collaboration.
• Familiarity working with Salesforce a plus.

The right candidate will be aligned to our values and culture:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness, and trust
• Expectations for results
• Respect and value people

If you believe you match our values and have the experience we're looking for, apply! We can't wait to hear from you!

Work Arrangement: Hybrid

Pay Range: - per hour

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.