Client Service Representative

Client Service Representative

DoveLewis Veterinary Emergency and Specialty Hospital is hiring for full-time Client Service Representatives to join our Client Experience Team. We are currently hiring for Day and Swing shifts.

Are you a quick thinker? A multi-tasking, problem-solving client service savant? If so, a role with DoveLewis' Client Experience Team may be the perfect fit for you.

As a member of the Client Experience Team, you are the first point of contact for clients and their pets, whether they are arriving for an emergency or an appointment. This role combines strong client service with administrative duties, ensuring a seamless and supportive experience for pet owners during what can often be stressful situations for them and their pets. Daily tasks center around communication with clients, the hospital staff, third parties like referring veterinarians, and the administrative tasks such as scheduling appointments and taking payments.

Wage Range: Overnight and weekend differential pay is available for applicable shifts.

$19.95-$22 hourly for Client Service Representatives

Schedule: Client Service Representatives (CSR) work 3/4 rotating schedules with 10 hours shifts. This means you have a consistent schedule that makes planning the rest of your life easy, and you get 3 or 4 days off in a row every week! If you have other schedule needs, please feel free to reach out and start a conversation, we're always happy to discuss options.

A/B Scheduling: DoveLewis uses an A/B scheduling model for our Client Experience Team. This means you will either be scheduled for A Side (every Sun, Mon, Tues, and every other Weds) or B Side (every Thurs, Fri, Sat, and every other Weds).

Currently hiring for Day and Swing shifts. Available shifts include 7a-5p on both sides of the week. DoveLewis is a 24/7/365 emergency hospital with day, swing, and overnight shifts and requires the ability to work at least some of every weekend and holidays.

What are we looking for in a candidate?

• A genuine love of and respect for all animals is required, as is an appreciation of the human-animal bond.
• Minimum 1 year of in-person, fast-paced customer service experience is required
• Experience supporting a wide variety of clients or customers in challenging situations
• Experience scheduling appointments preferred, especially medical scheduling
• Veterinary or medical field experience preferred
• High attention to detail, with the ability to multi-task and remain composed in busy environments
• Problem-solving skills and the ability to work both independently and as part of a larger team
• Strong proficiency with desktop computers and the ability to learn veterinary software
• Ability to accurately handle cash transactions
• Ability to type at least 45 words per minute while engaging with clients
• Comfortable handling multi-line phone systems while managing in-person interactions
• High School Diploma or equivalent required

Any suitable combination of experience or education may substitute for the above.

What you can look forward to at DoveLewis:

• Advancing your emergency and critical care skillset at a teaching hospital dedicated to the growth of our employees.
• Equitable Health Benefits including Medical, Dental, Vision, $0 mental health copays, preventative care, LGBTQIA-friendly providers, options for families
• Life Insurance
• Flexible Spending Account (medical and dependent care)
• Paid vacation and sick time
• Holiday pay
• Bereavement leave, including time off when a pet family member passes away
• 403(b) retirement account with free financial advising available
• Student debt repayment assistance for all employees
• As part of a nonprofit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.

How to apply: To be considered, you must complete the online application and upload a resume. Resumes received without a completed online application will not be considered.

DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug and background screening required.