Guest Service Agent - Doubletree Suites By Hilton Phoenix - $19.70/hour Plus Benefits

Guest Service Agent - DoubleTree Suites by Hilton Phoenix

This is a Full time position eligible for Group Health Benefits including Medical, Dental and more.

Benefits:

• Medical, Dental & Vision Insurance
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting.
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal allowance per 8-hour shift ($5)
• Meal Discounts
• Recognition Programs
• Safety Shoes program
• Team Member Hotel Discounts

Essential Functions:

• Have knowledge of hotel, hotel staff, and hotel services, including the hours of operations for all departments involved and in the surrounding areas. Has a thorough knowledge of guestrooms including: location, views, amenities, features, types, etc.
• Ability to verbally communicate effectively with guests and co-workers.
• Offer the hotel guests the best possible service through clear, courteous and proper phone answering procedures.
• Be an ambassador by promoting the hotel and restaurant. Greet customers immediately with a friendly and sincere welcome.
• Understanding of various payment options, check cashing procedures, and a working knowledge of various outlets charging procedures, to better assists the guest.
• Be able to give accurate directions and information to/from regarding the immediate and metro area.
• Handle all emergencies according to established procedures.
• Ensure all customer complaints are recorded in Guest Ware in a timely and direct professional manner.
• Ensure any guests that may experience a problem receive an immediate response along with satisfactory resolution, any promised compensation is delivered and all guests receive appropriate follow up in a timely and professional manner.
• Each associate is expected to carry out all requests by management, which the associate is capable of performing.
• Be able to check out a guest and close a guest account at time of check out and ascertain satisfaction with bill and related services.
• Answer and relay all incoming call properly.
• Coordinate all emergencies according to establish procedures.
• Handle all functions of the hotel's switchboard.

Knowledge and skills:

• High school diploma required.
• 1-year experience in a similar role. knowledge of hotel and hospitality industry. Hilton experience a plus.
• Ability to work a flexible schedule to include weekends and/or holidays.
• Ability to communicate effectively with guests and co-workers, both verbally and in writing, both in person and over the phone.
• Excellent organizational and follow through skills

DoubleTree Suites Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to Claudia.flores@doubletreephoenix.com or call (602)683-9422 to let us know the nature of your request.