Production Support Associate

Production Support Associate

DO Supply LLC is a global supplier of industrial automation. We are looking for a reliable Production Support Associate to join our production team. Strong attention to detail, multitasking, mechanical aptitude, and the ability to work both independently and within a team environment are critical to success in this role.

The Production Support Associate will assist the technicians in our Production department in product preparation and configuration, document testing work and product updates, monitor component stock levels, and screen sales orders before they are assigned to a technician. The Production Support Associate will utilize DO Supply's proprietary ERP software to document work, order parts, and maintain accurate records.

Essential Duties and Responsibilities

(20%) Screening sales orders before they are assigned to a technician and other tasks interfacing with Sales and Purchasing departments.

(30%) Evaluating and assembling product components to meet order specifications.

(20%) Support tasks for technicians as assigned by Drive Technician Supervisor

(20%) Documenting work done, completing test reports, and updating inventory records.

(10%) Assisting in testing lab 5S implementation and maintenance, including organization and cleaning schedules.

Additional responsibilities outlined below:

• Effective time management and work prioritization.
• Visual inspection of all units tested or repaired.
• Verifying part numbers, serial numbers, and other critical information on all units processed.
• Ownership
• Parts research, ordering, and installation.
• Perform repair work on a variety of products.
• Follow all defined testing, documentation, and inventory control procedures to ensure accurate work completion.

May be modified from time to time. Other duties, tasks and work may be assigned.

Qualifications

• Strong technical skills.
• High level of aptitude.
• Prior experience with industrial automation products preferred.
• Ability to learn and understand DO Supply testing, repair, and inventory processes and procedures.

Knowledge & Skills Required

• Strong computer proficiency.
• Able to multitask in a fast paced environment.
• Ability to work independently and collaboratively.
• Ability to think critically and creatively to achieve order solutions.
• Detail oriented.
• Component level troubleshooting.
• Effective communication skills.
• Microsoft Outlook experience.

Education & Experience

• High School Diploma or equivalent preferred
• One to three years related experience and/or training preferred
• Technical or industrial product knowledge a plus

Certificates, Licenses, Registrations

Technical School Certification (related field) may be advantageous.

Physical Demands

• Occasional reaching/working overhead, stooping, kneeling, crouching, or crawling.
• Frequent walking, occasional standing, typing, and repetitive hand tool use.
• Lifting requirements include occasional lifting (up to 50 pounds), frequent lifting (up to 25 pounds), and continuous lifting (up to 10 pounds).

Work Schedule

Work hours are typically 8:00 AM – 5:00 PM, or 8:30 AM – 5:30 PM (if approved by supervisor); Monday through Friday, with 1 unpaid hour for lunch. Standing overtime opportunity of 5 hours/week, with more overtime approved as needed by the Operations Manager to meet fulfillment load. Adherence to attendance policies is expected to be followed diligently. Time off will be granted with proper formal notice in accordance with company policy.