Customer Service Rep II
Dorman Products
Customer Service Rep II
This position is responsible for the complete handling of customer orders and answers technical questions.
Fulfill promises made to customers 100% of the time or notify them of changes
Pro-actively track customer orders to ensure on-time shipping
Handle arrangements for shipment of product
Answer phones providing feedback to customers as requested
Tech line phone support including quality control follow up
Work with material and production groups as needed to alert customers of potential backorders
Ability to learn products, multiple systems and customer portals
Maintain accurate work Instructions as customer requirements or processes change
Other duties as assigned
Has customer service skills developed through formal training or work experience
Works within established procedures and guidelines with limited ability to modify methods and approach
Works under moderate supervision
Have general automotive parts experience
Ability to handle complaints regarding unpleasant situations or conflicts
Proficiency in Microsoft Office and familiarity with Google Docs
ERP/MRP experience in a manufacturing environment desired
Physical Requirement: Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis
Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.
High School Diploma or Equivalent
Customer Service experience desired
Experience working in a manufacturing environment desired