Technical Trainer - Service & Field Support

Technical Trainer - Service & Field Support

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is important. You are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, every team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

We're seeking an enthusiastic and passionate individual to lead the training, assessment, and skill development of our Service Technicians. Working alongside the National Training & Field Assessment Manager and the broader Technical Training and Service Team, you will develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

Key responsibilities will include:

• Plan, coordinate and deliver technical training for Technicians, Agents and Managers.
• Act as a technical subject matter liaison across teams and stakeholders.
• Develop, update and share best practices and technical knowledge.
• Provide technical support and tools to the service team and field staff.
• Conduct competency assessments and on-site work audits.
• Maintain and manage technical documents to ensure accessibility and accuracy.

While our training center is based in Sunshine Coast, this person can be based in South Brisbane, North Brisbane or Sunshine Coast. Some travel will be required.

Your skills:

• Experience working in a service environment.
• Proven background in mechanical or electrical systems.
• Residential experience with Garage Doors is advantageous, but not essential.
• Proven experience designing, developing, and updating existing training packages is highly desirable.
• Certificate IV Training and Assessment is desirable but not essential.

What you can trust in: a fulfilling workplace

• Fully Maintained Company Vehicle, Laptop, Mobile Phone, iPad & Incentive program!
• Hybrid role with flexible working arrangements.
• Peer to Peer Recognition via our 'AAA' Nominations and awards.
• Wellbeing Committee with pillars focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities.
• Empowering Wellness: Every Employee has access to a WhereFit membership, accessing discounts for Gym memberships, apparel and more!

dormakaba Australia Pty. Ltd.