Support Operations Trainer, Merchant

Support Operations Trainer, Merchant

We're looking for a Support Operations Trainer to deliver and monitor the impact of new and continuing training for employees in Mexico City. The Mexico City Training Team is a passionate organization that works to provide top-notch new hiring and upskill training to employees across areas of Merchant Support. The Training Team enables support agents to feel confident in the solutions they provide to customers through new hires, continued education, and KPI management.

We're looking for a solid and fierce Trainer who is ambitious and has a proven track record of success in their current position(s). You will juggle new hire training facilitation and performance with grace and ease through multiple lines of business. This position calls for a self-starter who wants to be a force multiplier for teams across the Mexico City team. You will report into the Training Operations Supervisor on our Merchant Experience Operations Training Team.

At DoorDash, we foster meaningful connections and collaboration, requiring all trainers to be in the office during On-the-Job Training (OJT) for immediate support and real-time engagement with their teams. While in-office attendance is mandatory for OJT, trainers will have designated periods to work from home for balance. This position is based at our corporate office in Coyoacan, CDMX, and trainers must reside within a commutable distance. Please connect with the recruiter for more details on the hybrid model and in-office requirements.

You're excited about this opportunity because you will…

• Deliver and update and improve on new hire and refresher trainings using Learning Management systems
• Be the "face of Merchant Experience Operations (MXO)" for new hires and existing tenured teammates
• Proactively identify gaps in training, plan and lead targeted interventions to guide increased efficiency and quality
• Cross-skill teams to better enable Teammates & Leaders to flex teams to handle spikes in demand or special projects
• Use your knowledge of processes across the organization to suggest improvements to processes and help managers implement them
• Learn and facilitate multiple LOBs
• Use communication skills and relationship-building in live, recorded, and online training materials
• Develop deep expertise in how DoorDash's processes and resources work
• Work together with instructional designers and other trainers to divide and conquer work

We're excited about you because…

• You have internal experience with Merchant LOBs
• 1 year of experience in Merchant LOBs
• Have at least 2 years of experience in Training (required)
• You have an advanced written and verbal English level
• You are a team player!
• You love helping people!
• You excel at managing multiple tasks simultaneously without compromising quality or efficiency.
• You are comfortable navigating uncertainty and can make informed decisions among changing circumstances.
• You are a sponge, absorbing the knowledge of subject matter experts in diverse processes across MXO.
• You love thinking about new opportunities or process improvement potential
• You possess excellent verbal and written communication skills, enabling you to engage effectively with all levels of the organization

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. If you need any accommodations, please inform your recruiting contact upon initial connection.