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Senior Director, Global Customer Support & Integrity

Improve customer satisfaction score for support interaction and automation.
Mexico City
Senior
$204,000 - 350,000 USD / year
2 weeks ago

✨ About The Role

- Set the strategy and goals for the company’s customer service organization to enhance the experience for merchants, dashers, and consumers - Evaluate the existing organizational structure and talent, implement metrics and goals, and create an incentive framework for the team - Build relationships with product and engineering teams to leverage automation and technology for operational efficiency - Improve customer satisfaction scores, optimize workforce planning, decrease operational costs, and ensure high-quality service for fraud-related processes - Lead the team to provide the highest quality of service for support interactions and automation, focusing on enhancing customer operations and experience

⚡ Requirements

- Experienced in building, developing, and managing diverse workforces at scale, including non-exempt employees - Strong problem solver with a bias for action, able to strategize and operate effectively - Comfortable in high-growth and dynamic environments, having experienced intense scaling and significant business transformation - Customer-obsessed with a focus on creating successful outcomes for various stakeholders - Detail-oriented with the ability to manage complex projects and cross-functional teams effectively
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Senior Director, Global Customer Support & Integrity
Mexico City
$204,000 - 350,000 USD / year
Support
About DoorDash
Restaurant delivery.