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Senior Associate, Customer Experience Strategy & Operations

Lead initiatives to eliminate delivery defects and enhance consumer experience.
DenverSan Francisco Bay AreaSeattle
Senior
$76,000 - 126,600 USD / year
1 month ago

✨ About The Role

- Responsible for identifying, prioritizing, and executing initiatives to enhance customer experience with the support organization - Owns reporting, strategic planning, and execution of projects to improve key measures of consumer satisfaction and retention - Collaborates with various teams to guide priority projects aimed at enhancing customer experience and driving improvements - Utilizes data analysis to identify opportunities for improvement in speed, quality, effectiveness, and overall customer experience - Works closely with the Sr Manager of the Customer Experience team to develop and implement strategies to improve DoorDash's Consumer experience

⚡ Requirements

- Experienced professional with at least 5-8 years in a fast-paced environment, demonstrating success in handling diverse responsibilities efficiently - Skilled in problem-solving from first principles, with a strategic mindset and operational rigor to drive initiatives effectively - Proficient in data analysis using SQL/Mode to derive insights and improve key metrics related to customer satisfaction and retention - Comfortable working collaboratively with cross-functional teams, including product, engineering, analytics, and support teams - Thrives in a dynamic environment, excelling in creating structure and driving company-level projects to enhance customer experience
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Senior Associate, Customer Experience Strategy & Operations
DenverSan Francisco Bay AreaSeattle
$76,000 - 126,600 USD / year
Operations
About DoorDash
Restaurant delivery.