Operations Associate, Labs

Operations Associate, Labs

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

This role offers a unique opportunity to contribute to the future of drone delivery by supporting high-impact operations at the intersection of technology and logistics.

As an Operations Associate, you'll play a critical role in ensuring the reliability and efficiency of our drone operations. You'll monitor data and dashboards to spot trends, identify issues, and support decisions with actionable insights. You'll help test and implement new workflows, contribute to operational playbooks, and provide on-the-ground support during site launches.

This is a hybrid role based in Dallas-Fort Worth, with regular in-person collaboration in operations at active drone delivery sites.

You're excited about this opportunity because you will…

• Communicate with Clarity: Whether you're logging bugs, writing SOPs, or training new team members, you're clear, concise, and thoughtful in how you share information.
• Thrive in Operations: You've worked in live ops environments and know how to stay calm, focused, and effective—especially when things get messy or ambiguous.
• Adapt Quickly: You're comfortable navigating the unknown, quick to ask smart questions, and resourceful when solving problems in new settings.
• Obsess Over the Details: You care about doing things the right way—executing with accuracy, consistency, and a high bar for quality.
• Are Data-Driven: You use SQL and dashboards to monitor performance, identify patterns, and drive continuous improvement grounded in data.
• Understand the Importance of Compliance: You're mindful of operational rules and regulations—especially in new markets—and work with precision to support safe, compliant drone operations.

We're excited about you because…

• You Turn Data into Action: You're confident in SQL and dashboards, not just for tracking performance—but for identifying issues early and helping teams make better, faster decisions.
• You Build Operational Tools That Scale: You've created SOPs, checklists, and workflows that are built for the real world. They're clear, reliable, and designed to hold up under pressure as operations grow.
• You Know How to Lead on the Ground: With experience managing people or workstreams, you know how to set priorities, align with others, and keep execution on track—even in fast-changing environments.
• You're Comfortable Operating Across Borders: You've worked with teams or vendors across time zones and understand how to stay aligned, communicate clearly, and solve problems without delay.
• You're Eager to Learn the Drone Space: You may not be a drone expert yet, but you're genuinely excited about autonomy. You're ready to dive into the technology, understand the regulations, and help shape how drones operate safely and reliably at scale.

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.