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Operations Analyst - Remote Eligible

Drive customer research and analysis to enhance the overall customer experience.
BangaloreRemote
Mid-Level
1 week ago

✨ About The Role

- The Operations Analyst will report directly to the Head of Operations and be part of the Operations team. - This role involves performing analysis of customer reviews and running analytics across the Customer Success and Operations organization. - The analyst will participate in the ideation process for improving the product and internal CRM to enhance customer self-service options. - They will execute improvements to internal processes and systems, including tools like Zendesk and Hubspot. - The role includes creating reports and visualizations based on ad-hoc analytics requests. - The analyst will be responsible for customer-facing FAQs and chatbot content, as well as agent-facing knowledge materials. - They will lead and support cross-functional projects and develop project plans for initiatives. - The analyst will provide business insights and recommendations based on data to drive strategy and growth.

⚡ Requirements

- The ideal candidate is a fast learner with the ability to quickly develop expert knowledge of the product and its lifecycle. - They should have experience working in a startup environment, particularly in customer operations roles. - Proficiency with Hubspot is essential for this position. - Strong execution skills and a proven ability to drive action and accountability are crucial for success. - Excellent communication and presentation skills are necessary to engage both engineering and business stakeholders effectively. - The candidate should possess a strong work ethic, high productivity, and acute attention to detail. - A desire to identify and implement process and product improvements is important for this role. - The individual must be highly organized and able to prioritize work effectively.
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Operations Analyst - Remote Eligible
BangaloreRemote
Operations
About doola
"Business-in-a-Box" for LLCs