Rep Customer Service II

Customer Service Representative II

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

At Donaldson we value your contributions and want to support you in doing the best job possible in your role. As a Customer Service Representative II, you will be a primary contact for our customers. This role will be responsible for maintaining customer accounts and handling data entry. This is a great role for someone who is detail-oriented and comfortable multi-tasking.

Role Responsibilities:

• Enter data for new orders, make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
• Obtain credit and tax information from customer.
• Research customer requests or complaints regarding product availability, shipment, quantity, quality, delivery, and lead-time.
• Coordinate efforts between salespeople, engineering, plants, and shipping to fulfill customer requests in a timely manner as needed.
• Take part in reviewing and authorizing return goods, invoice adjustments and warranty claims.
• Take corrective action for problems in shipment, billing, or related issues.
• Maintain accurate price lists.

Minimum Qualifications:

• High School Diploma and at least 2 years' experience in a customer service role.

Preferred Qualifications:

• Associate degree
• Demonstrated experience as a proactive problem solver.
• Ability to prioritize and stay on task.
• Strong oral and written communication skills.
• Ability to exercise independent judgment and follow-through on work assigned.
• Demonstrated organization skills and data entry accuracy are required.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.