Rep Customer Service I

Customer Service Rep II

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

In this role, you will use your customer focus, business acumen, and technical aptitude to support field sales, manufacturing plants, and external customers. This position will primarily focus on complex order entry and change orders and have a diverse range of responsibilities to support Donaldson Power Generation customers.

Role Responsibilities:

• Processing complex, technical orders from customers and inside Sales and communicating with the plants.
• Processing and changing technical information on orders as a liaison between customers, sales, and plants in a timely and professional manner.
• Exhibiting excellent communication, both written & verbal.
• Being able to problem solve and know when to hand off more complex matters.
• Showing the ability to retain information and work in a fast paced/high volume environment.
• Prioritize workload as working in different programs and working with a variety of different groups within the company.
• Answer phones in a professional and timely manner.

Minimum Qualifications:

• Previous customer service experience in Manufacturing or Distribution environment
• 1-2 years' experience in the same position or related
• Demonstrated organization skills and data entry accuracy.
• Associate's degree or higher
• English advanced

Preferred Qualifications:

• Professional customer service experience
• Experience with Oracle and MS Office (Word, Excel, and Outlook primarily)
• Ability to adapt and pivot properly, especially in high-pressure situations.
• Demonstrated experience as a proactive problem solver.
• Ability to prioritize and stay on task.
• Strong oral and written communication skills.
• Ability to exercise independent judgment and follow-through on work assigned.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.