IAF Aftermarket & Service Inside Sales

Industrial Air Filtration Aftermarket Sales

Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Job Purpose:

This job exists to support and expand the aftermarket and service business of Industrial Air Filtration (IAF) products and systems primarily in Japan, but always in the scope of APAC/Global. It starts with the recognition of sales targets and continues with internalizing them to output in the form of various sales activities such as but not limited to taking care of customers' inbound calls, making quotations, and supporting the team in various clerical tasks.

This job represents IAF Aftermarket sales internally; thus, building and maintaining a good relationship within the organization is essential. The immediate environment is within IAF, including the equipment sales, engineering, and business support teams. The wider organization includes different departments within Nippon Donaldson (supply chain management teams, strategic procurement team, quality assurance team, finance, etc.) and APAC/Global Donaldson teams.

Key Accountabilities:

1. New lead generation and nurturing - to be measured in CRM recordings

2. Maintaining good relationship with customers – to be measured as # of inbound calls

3. Providing an output to customers in the form of quotation – to be measured as # of quotations made

4. Coordination among customer, supplier, and internal organization

5. Supporting the aftermarket and service team in various clerical tasks

Key Qualifications & Requirements:

Education Qualification: • High School or Junior College or higher

Technical Competence & Skills: • Minimum 3 years of working experience (field not specified) • PC & Software Use, Documentation, Telephone and Message handling, Record keeping • Microsoft Excel mid-level up

Leadership Competence: • Integrity • Challenger • Team worker • Responsibility • Resilience

Relevant Experience: • Experience working together individually or in a group to accomplish something in an environment that is alien to you (either domestically or internationally) • Oracle ERP (nice to have) ERP • CRM (Customer Relations management) tool CRM

Others: • Basic English ability or willingness to learn

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Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.