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Service Desk Con Manejo De Incidentes.
Provide direct technical support and incident management for e-commerce platforms in Uruguay
Montevideo, Montevideo, Uruguay
Mid-Level
3 weeks ago
Domus.Global
A real estate agency specializing in property sales and investments in Austria and other European countries.
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Service Desk / Technical Support / Help Desk
We are looking for a profile focused on incidents and direct customer support.
What we are looking for:
- Experience of 2 to 6 years in technical support, help desk or service desk roles.
- Excellent communication and direct customer interaction (not just internal support).
- Ability to work under high demand, multitask and manage real incidents.
- Experience with ticketing tools (Azure, Zendesk, Jira, Freshdesk), SLA management and prioritization.
- Technical stack: PHP/Laravel (desirable experience with REST APIs, webhooks, queues).
- Experience in e-commerce: Shopify, Tiendanube, WooCommerce, Mercado Libre, Magento, PrestaShop, etc.
- Experience in e-commerce integrations + Laravel (APIs, webhooks, orders, stock).
- Availability for on-call/shifts and support in high volume of tickets.
- Ability for clear writing (documentation, ticket notes, PR comments).
Location: LatAm (preference for Argentina and Uruguay).
If you are interested in this challenge, apply and tell us briefly about your experience in e-commerce support and incident management.
About Domus.Global
A real estate agency specializing in property sales and investments in Austria and other European countries.