Customer Service Rep (02729) - 3108 S Kingshighway

Customer Service Rep

St. Louis, Missouri, M.B.R. Management Corporation

About Us

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our 3108 S Kingshighway location in St. Louis, United States. As a Customer Service Rep, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction.

• Respond to customer inquiries via phone, email, and in-person interactions in a timely and professional manner
• Address and resolve customer complaints and concerns with empathy and efficiency
• Process orders, refunds, and exchanges accurately and promptly
• Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
• Collaborate with other departments to ensure customer issues are fully resolved
• Document customer interactions and update customer records in our service software
• Identify and escalate complex issues to appropriate team members or management when necessary
• Contribute to maintaining a positive and supportive team environment

Qualifications

• Excellent verbal and written communication skills with the ability to convey information clearly and effectively
• Strong problem-solving abilities and a proactive approach to addressing customer needs
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Demonstrated empathy and patience when dealing with challenging situations
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong attention to detail and accuracy in data entry and order processing

Additional Information

BENEFITS

• Flexible Hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid Training
• Incredible Bonus Structure

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)

This job posting is for a position in a store owned and operated by an independent franchisee, not Domino's Pizza LLC, Domino's Pizza Franchising LLC, or Domino's Pizza, Inc. ("Domino's Corporate"). This means, among other things, that the independent franchisee is alone responsible for and will independently make all decisions concerning employment matters for the store, including those relating to hiring, firing, discipline, supervision, compensation and benefits, staffing, and scheduling. Domino's will not receive a copy of any application you submit for this job posting and will not have any control over whether you receive an interview and/or are ultimately hired. Further, Domino's does not control and is not responsible for the employment policies and practices of independent franchisees. If you are hired for this job posting, the independent franchisee will be your only employer, and you will not be an employee of Domino's.